Question 1

How do I send my pet’s photo and name for personalized items?

Accepted Answer

It’s super simple! Right after completing your payment, just open our store live chat or reply directly to your order confirmation email: contact@purrcute.com. Attach your pet's name and a clear photo, and our design team will handle the rest.

Question 2

What kind of photo works best for the engraving?

Accepted Answer

For the best results, upload a high-quality, well-lit close-up of your pet's face. Avoid blurry, dark, or far-away shots. The clearer the photo, the more stunning the final portrait will be!

Question 3

Can I change the photo or name after placing the order?

Accepted Answer

Because our personalization team starts working quickly to ensure fast delivery, changes can only be made within 12 hours of placing your order. Please double-check your spelling and photo quality!

Question 4

How long will it take to receive my order?

Accepted Answer

For custom-made products, please allow 3 to 5 business days for our team to design and engrave your piece. Once shipped, delivery to the US/UK typically takes 3 to 10 business days.

Question 5

Will I get a tracking number?

Accepted Answer

Absolutely! As soon as your package is dispatched, we will automatically send a tracking number to your email so you can follow your furball's package every step of the way.

Question 6

Can I return a personalized product?

Accepted Answer

Since custom items are crafted specifically for your unique pet, we cannot accept returns or offer refunds for change of mind. However, if your product arrives damaged or defective, we will gladly ship you a replacement 100% free of charge.

FAQ

Frequently asked questions