It’s super simple! Right after completing your payment, just open our store live chat or reply directly to your order confirmation email: contact@purrcute.com. Attach your pet's name and a clear photo, and our design team will handle the rest.
For the best results, upload a high-quality, well-lit close-up of your pet's face. Avoid blurry, dark, or far-away shots. The clearer the photo, the more stunning the final portrait will be!
Because our personalization team starts working quickly to ensure fast delivery, changes can only be made within 12 hours of placing your order. Please double-check your spelling and photo quality!
For custom-made products, please allow 3 to 5 business days for our team to design and engrave your piece. Once shipped, delivery to the US/UK typically takes 3 to 10 business days.
Absolutely! As soon as your package is dispatched, we will automatically send a tracking number to your email so you can follow your furball's package every step of the way.
Since custom items are crafted specifically for your unique pet, we cannot accept returns or offer refunds for change of mind. However, if your product arrives damaged or defective, we will gladly ship you a replacement 100% free of charge.