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Privacy Policy

At Purrcute (accessible from purrcute.com), your privacy is one of our main priorities. This Privacy Policy document outlines the types of personal information that is collected and recorded by Purrcute and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@purrcute.com.

1. Information We Collect

When you visit or make a purchase from purrcute.com, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases.
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Device Information

  • Examples of personal information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

  • Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our store experience.

  • Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

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Order Information

  • Examples of personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal, or alternative payment method details), email address, and phone number.

  • Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.

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Personalization Media & Data (Pet Photos & Names)

  • Examples of personal information collected: Your pet's name and the high-quality photographs or media files you send us via our store chat or email system.

  • Purpose of collection: To design, customize, and laser-engrave your personalized pet portrait jewelry and keepsakes.

  • Source of collection: Provided directly by you through our store live chat, contact forms, or email post-purchase.

2. How We Use Your Information

We use the personal information we collect generally to fulfill any orders placed through the site. Additionally, we use this information to:

  • Communicate with you and provide customer support.

  • Fulfill the custom creation of personalized items.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:

  • Wix: We use Wix to power our online store and manage our e-commerce platform. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.

  • Payment Processors: Your payment data is securely processed by industry leaders (such as Stripe or PayPal). We do not store or retain your raw credit card data on our servers.

  • Logistics & Fulfillment Partners: We share your shipping address and phone number with our international delivery partners to dispatch your packages directly to your doorstep.

  • Personalization Subcontractors: Your pet's photo and name are shared strictly with our dedicated personalization design team to initiate the custom engraving process.

4. Cookies and Tracking Technologies

Purrcute uses "Cookies" to enhance your browsing experience. Cookies are small data files placed on your device or computer. We use cookies to remember your shopping cart items, understand your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better store experiences in the future.
You can choose to disable cookies through your individual browser options, though doing so may limit your ability to use certain features of our online store.

5. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have certain data protection rights regarding your personal information:

  • The right to access: You have the right to request copies of the personal data we hold about you.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

  • The right to erasure ("The Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.

  • The right to object or restrict processing: You have the right to object to or request that we restrict the processing of your personal data.

To exercise any of these rights, please contact us at contact@purrcute.com.

6. Data Retention

When you place an order through the site, we will maintain your Order Information and any submitted pet media for our records unless and until you ask us to delete this information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@purrcute.com.

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